Showing posts with label united club. Show all posts
Showing posts with label united club. Show all posts

Monday, July 22, 2013

Do You Like Urine on Your Feet?

So we've blogged about etiquette before (check out that word cloud to the right), and we'll do it again.

Today.

We have a real problem with people who bare their disgusting, filthy, traveling feet in public. Airline lounges and clubs are a prime place to spot this repulsive behavior.

Here are two photos we've taken (in United Clubs) in the last few months.

This appealing young (gross) lady was at O'Hare...


Bare feet up on the furniture. Nice.

And this lady was in the International Terminal at SFO:


That's her loving husband ignoring her crass ways.

But we saw something on an ORD-SFO flight last week that was truly appalling. Across from us in 21D was a 50 year old dad traveling with his wife and two kids (scattered among nearby rows). He took off his shoes as soon as we pushed back, and was barefoot.

This is bad enough. However, it gets much worse.

Three times during the flight, he got up and used the lavatory. In BARE FEET.

It is beyond appalling to imagine knowingly walking into a space that is splashed with man urine. That's what airplane lavatories are, let's just face it. Even walking in wearing the socks from your BusinessFirst amenity kit is pretty horrific.

But barefoot?

Take a hint from us: Never - NEVER - display your bare feet in an airport or on an airplane.

And if you do, for God's sake – don't visit the lav in your bare feet?

Please?

Saturday, March 3, 2012

I Survived Too: Merger Day at ORD


When I booked this weekend's travel, a few months back, United had announced that it planned to merge all its systems with Continental's at end of business on Saturday, March 3. So I was pretty certain that by flying on Saturday afternoon I'd be in the clear.

Later, they switched up and announced that everything would merge overnight/early Saturday morning. So I prepped for disaster, leaving home on Thursday for ORD, ticket numbers documented offline, mileage balances recorded as proof, and reservations printed in hard copy. Saturday morning I tried to check in online, having totally forgotten to do so the previous night (rookie mistake!).

But online check in via iPhone app was broken. I tried on my laptop using the Continental-fied pss.united.com website. No dice. I'd have to go try a kiosk at the airport.

When I got the ticket lobby, I hit the nearest kiosk. It couldn't find my reservation. Not good. So I found the Premier Access 1K line, which only had about 10 people in it. The Economy & international check in lines were longer, but not horrible. And UA staff were out in force: greeting people, answering questions, and most of all, manning the ticket desks, with supervisors looking over their shoulders. The problems of the non-GUI HP SHARES system are documented elsewhere, but based on what I was seeing today at ORD, it didn't seem like there were major problems they couldn't handle on day 1.

Best of all, though, were the t-shirts UA ticket personnel sported, as seen in my photo above. The front said, "Merger Day One," and the back said: "I Survived."

I chatted with a service rep who said that while the scene wasn't too bad now (mid-day), the morning had apparently been horrendous. Lots of angry pax, confusion and broken systems. She also said that it was just as well that I had forgotten to check in online the previous day: all the people who had done so arrived at the airport to learn that their check ins were not in the system and they had to hit the ticket counters anyway.

One way or the other, when I made it to the counter, the agent found my res, gave me my boarding pass, and sent me on my way. By the time I got online here in the United Club, my current year and lifetime mileage balances had shown up in my MileagePlus account, along with my upgrade balance.

I logged in to the Club wifi network (the "T" in T-Mobile is for "tortoise") using my old MileagePlus number, not my new alphanumeric OnePass-ish number. Not everything has been updated yet, I guess.

Tuesday, February 28, 2012

All the Single Ladies...

To the other female priority passengers out there:

You're not alone. But it might seem like it.

Next time you're in business class, waiting to board with the other priority customers, or hanging out in the lounge, take note of how many women there are in the vicinity. Don't count the ladies who are obviously there with their 1k husbands/lovers and are reaping the benefits of being on the same itinerary. I'm talking about the lone female road warriors. Not very many, are there?

I'm in the club right now, and I count four women (including me) out of 40+.

I have many theories about this (glass ceiling, family priorities, etc). Your thoughts?

Saturday, January 21, 2012

The World's Longest Flight with a Y Cabin

The Wall Street Journal this week profiled pax making the haul from SYD to DFW via QF flight 7, a 15-hour slog with three classes of service. There are longer flights (EWR-SIN and LAX-SIN for example), but they don't have economy seating configuration.

Some airlines are reporting that pax will pay up to a 20% premium to spend more time in the air, while avoiding a layover. Personally, I'm happy to get a break and stretch my legs – and hit the beer machine in the ANA (pictured) or the United Club at NRT. A couple of extra hours doesn't make a 20 hour trip that much worse than an 18 hour flight.

Plus, you get more miles!

What's the longest commercial flight you've taken? 


And what class of service did you survive?

Saturday, January 14, 2012

Your Feet Still Smell: Etiquette Update

Back in June, we shared our views on airplane etiquette, with a huge tip of the baseball cap to baseball groundskeeper and blogger Murray Cook. And speaking of etiquette, the attached photo of someone's nasty hooves on the F cabin bulkhead was taken by my colleague and co-blogger, Crosscheck, on a flight last year from SFO to LAX.


On that note, this week I made a swing that included SFO-SEA-ORD, and witnessed the following:

Violation #1
Stopping by the SFO United Club in T3, I headed back to the so-called Contemplation Room (no cell phones). There's signage that clearly says that lying down, reclining, and sleeping on the furniture are not allowed.

Not only did I have to kick out one guy who was on the phone with his tree surgeon (really), I encountered a guy lying flat out on a couch, asleep: barefoot.


Gross. Blurry photo here (I was afraid if I used the flash it would wake him up, and he'd kick my ass – he looked like an extra from Eastbound & Down). Eventually he stopped drooling and put on his shoes and shuffled off to a flight (probably to Boston).

Violation #2
A couple of days later, I boarded a UA flight from SEA to ORD, seated in F. The guy in 5A was a cross between Hulk Hogan and that dude from the custom motorcycle show, wearing a sleeveless t-shirt, filthy cargo shorts, and flip-flops. Keep in mind there was an inch of snow on the ground in Seattle and the outside temp was 29 degrees Fahrenheit. And it was 19 degrees in Chicago. And the guy had no coat.

As soon as he sat down, he kicked off his sandals, and wiggled his gnarled, filthy, disgusting toes in glee. Before pushback, he got up to retrieve something from the overhead and the FA told him that "bare feet aren't allowed on board the aircraft." But she didn't make him put his flip-flops back on. And when he asked "Why aren't bare feet allowed?" her answer was:
"Because there are sharp objects on the floor."
WTF!? Wrong answer. How about,
"Because, Mr. Hillbilly, you are filthy, grimy, dirt-encrusted pig whose repulsive, exposed feet are a fungus-bearing disease vector, and you sicken us."
Folks, please keep your shoes on?

Thanks.

P. S.: As an aside, the woman in front of me on the same flight had a squalling 5 month old monster infant. In F cabin. That's a topic for another post.